1. Scope of Services

• We provide sea freight, air freight, trucking, customs clearance, and international forwarding.
• Delivery timelines vary depending on service type, route, and customs procedures.

2. Processing Time

• All shipments are processed once documentation and payment are confirmed.
• Standard processing time: 1–3 business days before dispatch.

3. Delivery Time

• Domestic trucking: 1–5 business days (depending on location).
• Air freight: 2–7 business days.
• Sea freight: 7–30 business days, depending on route and destination.

4. Customs & Duties

• Customers are responsible for providing accurate documentation for customs clearance.
• MN Global Logistics is not liable for delays caused by customs or government authorities.

5. Shipment Tracking

• Real-time tracking is available through our customer service channels.
• Updates will be provided via email, phone, or client portal.

6. Loss & Damage

• MN Global Logistics provides cargo insurance upon request.
• Claims must be reported within 7 days of delivery.