1. Eligibility for Refunds

Refunds are only applicable when:

• The service has not been executed due to company error.
• Shipment is cancelled before dispatch.
• Overpayment or duplicate payment has occurred.

2. Non-Refundable Cases

• Delays caused by customs, natural disasters, strikes, or force majeure.
• Incorrect or incomplete documentation provided by the customer.
• Services already rendered.

3. Refund Process

• Customers must submit a refund request within 14 days of payment.
• Approved refunds will be processed within 7–14 business days.
• Refunds are issued via the original payment method.